Terms and Conditions
BLS Limited • Stay Compliant Training

What is included

For full day courses, the training fee includes lunch, coffee, tea and other refreshments, and a copy of the slides.

Half day courses include refreshments only.

Hotel accommodation is not included.

Links will be provided to any additional training material referred to in the session.

Copyright, Authors’ Rights and Database Rights

All content included in or made available through any Stay Compliant/BLS Ltd, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Stay Compliant/BLS Ltd or its content suppliers and is protected by UK and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through Stay Compliant/BLS Ltd is the exclusive property of Stay Compliant/BLS Ltd and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Stay Compliant/BLS Ltd without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-use any substantial parts of the content of any Stay Compliant/BLS Ltd, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Stay Compliant/BLS Ltd without our express written consent.


Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Stay Compliant/BLS Ltd are trademarks of Stay Compliant/BLS Ltd.

Stay Compliant/BLS Ltd trademarks may not be used in connection with any product or service that is not Stay Compliant/BLS Ltd, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Stay Compliant/BLS Ltd. All other trademarks not owned by Stay Compliant/BLS Ltd that appear in any Stay Compliant/BLS Ltd are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Stay Compliant/BLS Ltd.

Licence and Access

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Stay Compliant/BLS Ltd or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Stay Compliant/BLS Ltd. This licence does not include any resale or commercial use of any Stay Compliant/BLS Ltd or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Stay Compliant/BLS Ltd or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Stay Compliant/BLS Ltd or its licensors, suppliers, publishers, rights holders, or other content providers. No Stay Compliant/BLS Ltd, nor any part of any Stay Compliant/BLS Ltd, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Stay Compliant/BLS Ltd without our express written consent. You may not use any meta tags or any other “hidden text” utilising Stay Compliant/BLS Ltd names or trademarks without our express written consent.
You may not misuse the Stay Compliant/BLS Ltd. You may use the Stay Compliant/BLS Ltd only as permitted by law. The licences granted by Stay Compliant/BLS Ltd terminate if you do not comply with these Conditions of Use or any Service Terms.

Payments & Responsibility

You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. While we take all reasonable care to ensure that this website is kept up to date, we make no warranty or representation that such material is accurate or reliable, or that this website will always be available, or that any problems will be corrected, or that it is free of viruses etc. We may change the content of this website at any time without notice and without any liability.

We use the respected third party Worldpay to process our Online Payments, Virtual Terminal or Pay by Link to provide our clients with fast and simple ways to pay. Worldpay is a global leader in payments processing technology and solutions.

We accept all major credit and debit cards as well as PayPal through our website.

Our payment processing systems are compliant with PCI DSS industry security standards.

So far as permitted by law, we will not be liable for any direct, indirect, incidental or consequential loss or damage that may arise out of your access, use or inability to use this website or our payment pages.

We reserve the right to refuse service, terminate contracts or remove or edit content if you are in breach of applicable laws, these conditions of use or any other applicable terms and conditions, guidelines or policies.

We will do our utmost to ensure that availability of the Stay Compliant/BLS Ltd website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Stay Compliant/BLS Ltd website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Stay Compliant/BLS Ltd will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Stay Compliant/BLS Ltd website.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have services provided within a reasonable time or to receive a refund if services requested cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

We reserve the right to make changes to any Stay Compliant/BLS Ltd policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Stay Compliant/BLS Ltd website. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

On completion of the confirmed booking the delegate and their supporting organisation are liable for the fees for the training, subject to these terms. Should the individual delegate leave the organisation the responsibility for payment is with the employing organisation at the time the booking form was signed.

Changes to these Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes as they will be binding on you.

Confirmation of your booking

When you submit a confirmation booking for a course, your submission represents an offer to BLS Limited/Stay Compliant to book you onto the course you selected provided the booking form is complete and there is place available on that course. BLS Limited/Stay Compliant will accept your offer by entering your booking onto our system and sending you an email confirming that you have been booked together with information regarding the course. Directions and a map for the venue will also be included with your confirmation. We will confirm your booking by email. If you prefer confirmation by post, please let us know by emailing us at info@staycompliant.training.

Please contact us if you have not received confirmation in writing within 10 days after submitting your booking form.

On completion of the confirmed booking the delegate and their supporting organisation are liable for the fees for the training, subject to these terms. Should the individual delegate leave the organisation the responsibility for payment is with the employing organisation at the time the booking form was signed.

Transferring onto another course

You can transfer your booking to the same course on a different date if you notify BLS Limited/Stay Compliant via email to info@staycompliant.training 28 days or more before the start of the course providing there is availability.

With 28 days or more notice, there will be no transfer charge.

If such a request is received less than 28 days before the start of the original course a transfer fee of 25% of the course fee (plus VAT) will be payable.

If you transfer your booking you will not receive any refund.

You will not be entitled to transfer your reserved place on a course on more than one occasion.

Substituting another person in your place

If you cannot attend and wish to send a substitute delegate, please inform us via email at least 5 working days prior to the start of the course. This is to ensure the delegate list, specialist requirements (e.g. dietary) and course certificates are valid. Within this timeframe there will be no charge.

If notification of a substitute attendee is received within 5 working days of the course start date, we reserve the right to charge a 25% administration fee (plus VAT).


A refund may be paid if a cancellation is received, via email to info@staycompliant.training, at least four weeks before the training session. A 25% admin fee (plus VAT) will be deducted from the refund.

Refunds will be processed within 28 days of receiving your request to cancel, via bank transfer to the original paying organisation through their bank account.

Unfortunately, cancellations made within 4 weeks of the course will normally be non-refundable. The BLS Limited/Directors may, at their discretion, consider a refund of a percentage of the course fee subject to the reason for the cancellation (i.e. due to force majeure). The decision of the Directors of BLS Limited/Stay Compliant will be final.

Substitutions or transfer of the course as mentioned above may be a more suitable alternative course of action.

Credit card refunds will only be made to the card account from which the original payment was taken.

Cancellation of Courses by Stay Compliant Training

We reserve the right to reschedule or cancel courses. Reasons for this may be, but is not restricted to, low attendee numbers, weather warnings, strike action or tutor availability.

Many of our courses require a minimum number of enrolments. Where the courses do not reach the minimum number required they will be cancelled no later than 7 days before they are due to start.

We may be required to cancel an individual class at short notice. Wherever possible we will endeavour to offer the class at a later date. If it is not possible to rearrange this class or you cannot attend the new date, a partial refund will be given.

Disclaimer: Stay Compliant Training is not responsible for any additional costs you may have incurred, including costs for travel or accommodation. We strongly advise attendees to purchase the appropriate insurance cover for any travel or accommodation booked prior to the course commencing, these will not be reimbursed upon cancellation of the course by Stay Compliant Training.

Dietary Requirements

Please let us know via email (info@staycompliant.training) if you have any special dietary requirements.

Additional Requests

We try to use access friendly venues for our training sessions wherever possible. If you have any special access requirements or other requests, please let us know via email to info@staycompliant.training.

Special Offers and Discounts

Discounts are not valid in conjunction with any other offer from BLS Limited/Stay Compliant and where applicable are for new bookings only.

Payment for any course must be received by BLS Limited/Stay Compliant at least 2 working days before the commencement of the course, BLS Limited/Stay Compliant reserve the right to remove the attendee prior to the course if payment is not received by this time.


BLS Limited/Stay Compliant does not accept responsibility for anyone acting as a result of any information in, or views expressed on, its training courses; including any course materials. Opinions expressed are those of individual trainers and not necessarily those of BLS Limited/Stay Compliant. Participants are advised to seek professional advice when dealing with specific workplace situations.


All intellectual property rights in all materials available from BLS Limited/Stay Compliant, including the design, graphics and text of all printed materials are wholly owned by BLS Limited/Stay Compliant.

Links to Other Sites

Links connecting this website with other websites are for convenience and advice only and do not mean that BLS Limited/Stay Compliant endorses or approves those linked websites, their content or any changes or updates to such sites.

Using your data

We will only use the information you provide us with to send you email and/or conventional mail about your training interests or purchases to keep you informed of new developments and approaching the anniversary of your course as a reminder and for refresher training marketing purposes. For quality and research purposes we may occasionally use your information to make telephone calls in relation to our courses and to verify administration arrangements.

We use this information to help us understand more about how our web site is used, to improve our site, and to send you information either electronically or otherwise, about us and our products which we think may be of interest to you.

We will not pass nor sell your personal information to any third party.


If you do not wish to receive e mail and/or conventional mail from us, you can opt out when subscribing or booking a course. If you wish to unsubscribe from our other methods of communication, please contact us at info@staycompliant.training.

In making use of any of the information on our web site or downloading any materials from it you agree to accept these Terms and Conditions.